Shipping Policy

• All orders are delivered within 3-10 business days.

• On weekends or holidays, orders aren't shipped or delivered.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

• Due to external conditions, delivery may sometimes be delayed.

• Shipping timing is dependent on the shipping company, which may differ based on on the specific recipient address.

• We choose the fastest shipping option available based on the work areas across India and globally.

 

​Standard shipping takes 6-10 business days a flat rate of ₹50 per order

*Free standard shipping is available on purchases over ₹1200.

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Fast shipping takes 3-5 business days at a flat of ₹100 per order.

*Free fast shipping is available on purchases over ₹1800.

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Please note that shipping timing is depend on the specific recipient address.

​Vijayshree Wood Private Limited is not responsible for any claims once the materials are handed over to the shipping company.

First priority for shipping is Shree Maruti Courier Services Pvt. Ltd. ​In case of unavailability or large parcels, parcels are sent through BlueDart surface services and some packages through BlueDart Air express services. Delhivery is used in rare cases when the above two options are not available.

 

Contact information :

1. Shree Maruti Courier Services Pvt. Ltd.

https://shreemaruti.com/contact-us/

 

2. Bluedart Express Services & Surface Sevices

​​https://www.bluedart.com/call-us

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3. Delhivery 

https://www.delhivery.com/support/

To request a return or exchange, please email us at vijayshreewood@gmail.com.

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Wood is a natural material and the figure or grains may vary in appearance, the unique grain and figure of wood contribute to the inherent beauty of wooden products.

 

We kindly request you to double-check the product dimensions to ensure it meets your requirements before making a purchase. 

If you ordered the wrong product or other specification, we will replace it with the correct product as per your requirements. Please register a complaint within 48 hours of delivery.

 

In case of any damage, we will review the issue within 48 hours and determine the best solution, which may include repair, replacement, or other corrective actions:

• Minor damages that can be repaired locally will be reimbursed for genuine repair costs.

• Significant damages will be eligible for replacement.

 

Refunds, if applicable, will be processed within 5 to 7 days.​

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Please be ensure that the customer is responsible for the return courier charges as we provide shipping at nominal rates.​​